Refund Policy

You buy credits up front and spend them when you generate content. You are only ever charged for the credits you choose to buy — there is no subscription, no automatic renewal, and no charge for simply keeping an account.

Prices and the credit cost of each action are shown in the app before you buy or spend. Credits are tied to your account and are consumed as you use the Service.

If a generation fails because of a problem on our side, you are not charged for it. Credits reserved for a job that fails on our side are returned to your balance automatically.

If a job fails for a technical reason, we may instead re-run the task, return the credits, or provide another reasonable remedy, depending on the cause.

Credits you have bought but not yet used can be refunded on request within 14 days of purchase. We refund the unused portion to your original payment method, and we may deduct non-recoverable transaction fees charged by the payment provider.

Once credits have been successfully used to generate content, they are consumed and are not refundable simply because you are not satisfied with the result (see Section 4).

Except where required by law, refunds are not available when:

• credits have already been successfully used to generate content
• you are dissatisfied with the style, quality, accuracy, or commercial outcome of AI-generated results (the Service is a tool and does not guarantee output — see the Terms of Service)
• a third-party platform (for example YouTube, TikTok, or Instagram) flags, blocks, demonetizes, or removes your content, or matches it through a content-identification system
• the issue is caused by your own network, device, operating system, or local environment
• your account is suspended or terminated for breaching the Terms of Service or the Acceptable Use rules
• you attempted to abuse credits, bypass limits, share accounts, or commit payment fraud

We will refund or return credits when:

• you were charged in error, charged twice, or charged the wrong amount
• a generation failed on our side and the credits were not already returned automatically
• a core feature is unavailable for an extended period because of our fault and we cannot fix it within a reasonable time
• you have another fair, reasonable, and non-abusive reason, which we will consider case by case

How much we refund or return may take into account actual usage, credits consumed, and non-recoverable third-party costs.

Email hello@media-buddy.com and include:

• the email address on your account
• the order or receipt reference and the payment date
• the reason for your request
• any relevant screenshots, error messages, or task IDs

We aim to respond to refund requests within 5 business days. If a refund is approved, it is processed to your original payment method; how long it takes to appear depends on the payment provider and your bank or card issuer.

If you disagree with a refund decision, contact hello@media-buddy.com with your order details and the outcome you are seeking, and we will try to resolve it fairly. Any dispute that cannot be resolved is subject to the governing-law and dispute provisions of the Terms of Service, without removing any mandatory consumer-protection rights you have where you live.

We may update this Refund Policy from time to time. Material changes will be notified by email or an in-app or website notice; minor changes update the "Last updated" date without separate notice.

For questions about billing, credits, payments, or refunds:

• RUSSEL INTERNATIONAL CO., LIMITED (豐順國際貿易有限公司)
• Flat/Rm 1303, 13/F, Cheong Tai Building, Nos. 287-289 Reclamation Street, Kowloon, Hong Kong
• Email: hello@media-buddy.com